years of
Inspect. Consult. Manage.

Managing elevators nationwide

Reliable vertical transportation is one of the most essential functions needed to maintain satisfied employees, visitors and tenants in your buildings. The experts at Elevator Management Services (EMS) provide a full range of consulting and management services focused on the inspection, maintenance and modernization of elevators. Our individualized customer partnerships provide in-depth analysis of equipment and proven cost-effective recommendations.

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What We Do

Founded in 2007, Elevator Management Services (EMS) provides inspection and consulting for all forms of vertical transportation. Based in Pittsburgh, EMS manages over 2,000 elevators across the country. EMS has positive working relationships with multiple national elevator contractors. These relationships contribute to our in-depth knowledge to help guide decisions and management of your elevators. EMS is staffed by four elevator inspectors, each of whom has decades of experience in the industry. Our team works with a variety of clients from start-up companies to national banks, healthcare facilities, property management companies, and higher education institutions. Services include: state-required, semi-annual inspection/test witnessing, elevator maintenance analysis, elevator modernization capital plan, elevator maintenance management, and elevator maintenance and modernization procurement.

Suzanne M. Sieber


Elevators are difficult for building owners to manage given that the elevator code prohibits them from entering a hoistway where much of the work is performed. Elevator Management Services provides the technical insight our customers need to manage their elevator contracts.

After working in the elevator industry for 21 years with Otis Elevator Company, Suzanne established Elevator Management Services in 2007. Suzanne has extensive technical elevator training through academic and field work. A certified Qualified Elevator Inspector, Suzanne also possesses a Bachelor of Science in Electrical Engineering from Pennsylvania State University and an M.B.A. from Carnegie Mellon University. In 2018, Governor Tom Wolfe appointed Suzanne to the newly created Pennsylvania Elevator Safety Board. The Board arbitrates variance requests and is developing a new elevator code for Pennsylvania.

She has a wealth of experience assessing elevator maintenance and writing modernization specifications, having negotiated and managed hundreds of elevator contracts.

Her expertise includes:

  • ensuring that elevators are code-compliant;
  • guaranteeing that elevator maintenance is completed as specified;
  • analyzing existing equipment, and retaining equipment that is reliable and covered by the maintenance contract;
  • specifying the most advanced, proven technology for replacement equipment;
  • negotiating contracts; and
  • coordinating project supervision with building management.

Our Clients

Our clients range from small businesses to Fortune 500 companies with multiple locations throughout the country. Since our founding, our philosophy has been to develop a collaborative goal-oriented partnership with our clients. This premise is represented by the wide range of industries for whom we inspect, consult and manage their elevators. Some of our clients in the fields of financial services, healthcare, higher education, and property management are represented in the slides below.

Frequently Asked Questions

  • Inspection: The Commonwealth of Pennsylvania requires elevators to be inspected by a certified elevator inspector, such as EMS, to ensure the equipment meets operational requirements governed by the Commonwealth’s Uniform Construction Code. The certified elevator inspector submits the results of the inspection to the state.
  • Test: An elevator test is also a requirement set forth by the state. Two different companies must be hired for the test:
    • The test must be performed by an elevator maintenance company.
    • The test must be witnessed and results submitted to the state by a certified elevator inspector, such as EMS.
Equipment Type Inspection Frequency
Hydraulic Elevator Every Six Months
Traction Elevator Every Six Months
Escalator Every Six Months
Dumbwaiter Every Twelve Months
Wheelchair Lift Every Twelve Months
Material Lift Every Twelve Months
Equipment Type Testing Frequency
Hydraulic Elevator – Pressure Relief Valve Test Every Three Years
Traction Elevator – Full Load Safety Test Every Five Years
Escalator Test Every Three Years
Dumbwaiter – Full Load Safety Test Every Five Years
Wheelchair Lift No Testing Required
Material Lift – Full Load Safety Test Testing Schedule Varies  Typically Every Five Years

EMS can assist in determining the equipment type and the test required.

As part of our service, EMS monitors the inspection and testing schedules of our clients. EMS will contact you when inspections and testing are required. Inspection appointments are arranged directly with our customers to best fit your schedule.

Elevator testing requires your elevator maintenance company to conduct the test with EMS serving as a witness. EMS coordinates an agreed upon test date with our customer and the elevator maintenance company.

Elevators that are currently not in service due to a modernization or a repair can only be inspected by a State Inspector employed by the Commonwealth of Pennsylvania. As a third party agency, EMS can only witness tests and inspect elevators that are in service. Once a State Inspector has placed an elevator back in service, EMS would establish a bi-annual inspection schedule starting six months after the elevator is returned to service.

EMS will supply you with a report of the inspection results. If there are any deficiencies that need to be addressed, they will be provided. EMS will work with your elevator maintenance provider to address  any outstanding issues.

Only the state can issue a Certificate of Inspection. To receive a Certificate of Inspection, EMS must inspect the elevator and submit the results of the inspection to the state. After receipt of the inspection results, the state will send you an invoice for the Certificate of Operation. When the state receives payment of the invoice, the certificate will be issued and sent to you. You may contact the State at 717.787.7465 or send an email to elevators@pa.gov. Be sure to include your Building Code Number.

Certificate inquiries should be directed to the Pennsylvania Department of Labor and Industry – Elevator Division. To inquire about the status of the certificate, please call 717.787.3612, or email  elevators@pa.gov. Be sure to include your Building Code Number.

The building code number, which identifies the building in the state’s system, is the four- or five-digit number listed on the Certificate of Inspection. IMAGE TO FOLLOW

In Pennsylvania, the Authority having Jurisdiction (AHJ) is the Department of Labor and Industry – Elevator Division.  The website is:


You can contact the State at 717.787.7465 or send an email to elevators@pa.gov.